Privacy Policy

Privacy Policy

Last updated: February 18, 2026

BTR PRP (“BTR PRP,” “we,” “our,” or “us”) provides affordable, high-quality PRP devices and related services to healthcare providers. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

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1. Information we collect

We may collect the following types of information:

Information you provide directly

• Contact details (e.g., name, email address, phone number, clinic name, job title).
• Account credentials if you create an account (e.g., username, password).
• Order and billing information (e.g., shipping address, purchase history).
• Support and communication content (e.g., messages, emails, form submissions, demo requests).

Payment information

Payments are typically processed by third-party payment processors. We receive limited information (e.g., confirmation of payment, last four digits of a card) but not full card numbers or CVV codes.

Automatically collected information

• Device and usage data (e.g., IP address, browser type, operating system, referring URLs).
• Log data about your interactions with the site (pages viewed, time spent, links clicked).
• Cookies and similar technologies that help us remember preferences and analyze usage.

Information from third parties

Information from service providers, partners, or publicly available sources, where permitted by law. This includes data necessary for business-to-business (B2B) verification of medical licensing.

2. How we use your information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our Services.
• Processing and fulfilling orders, shipments, and customer service requests.
• Responding to inquiries, demo requests, and support tickets.
• Sending important administrative information, such as order updates, security alerts, and policy changes.
• Email Marketing: Sending marketing communications about products, services, promotions, and events via third-party platforms such as Klaviyo. You may opt out of these communications at any time.
• Improving and developing our products, Services, and website, including troubleshooting and analytics.
• Preventing, detecting, and investigating fraud, security incidents, and other abuse.
• Complying with legal obligations and enforcing our agreements.

If you are in a jurisdiction that requires a legal basis for processing (such as the EU/UK under GDPR), we rely on bases such as performance of a contract, legitimate interests (such as B2B marketing and site security), consent (where applicable), and compliance with legal obligations.

3. How we share information

We may share information with:

• Service providers and vendors: These include hosting providers, payment processors, fulfillment/shipping services, and analytics providers.
• Marketing Platforms: We utilize Klaviyo to manage our email marketing and customer communications. Your data is shared with Klaviyo strictly for the purpose of sending relevant product updates and clinical information.
• Professional advisers: Including lawyers, auditors, insurers, and accountants, where reasonably necessary.
• Authorities and regulators: When we are required to do so by law or in connection with legal processes.
• Business transfers: In connection with a merger, sale, reorganization, or similar transaction involving all or part of our business.

We do not sell personal information in the ordinary sense of the term. For residents of states with specific privacy laws (such as CCPA in California), we provide appropriate notices regarding any data sharing that may be classified as a “sale” or “sharing” under those statutes.

4. Data retention

We keep personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• For the duration of our relationship with you.
• As needed to provide and support the Services.
• As required to comply with legal, tax, and regulatory obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we will delete or anonymize it, or, if that is not possible, securely store it and isolate it from further use.

5. Data security

We use reasonable technical, administrative, and physical safeguards designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. International transfers

Our Services may be operated from the United States and other locations. If you access the Services from outside the country where our servers are located, your information may be transferred to, stored, and processed in jurisdictions with data protection laws (such as those in the U.S.) that may differ from those in your jurisdiction.

7. Your choices and rights

Depending on your jurisdiction (including GDPR for EU/UK residents and CCPA/CPRA for California residents), you may have certain rights regarding your personal information, such as:

• Accessing and obtaining a copy of your personal information.
• Requesting correction or update of inaccurate or incomplete information.
• Requesting deletion of your personal information, subject to legal or contractual obligations.
• Objecting to or restricting certain processing.
• Opting out of marketing communications (e.g., by using “unsubscribe” links in emails).

To exercise rights or manage your preferences, please contact us using the details below.

8. Cookies and tracking technologies

We use cookies and similar technologies to enable core site functionality, remember your preferences, and analyze traffic and usage. You can typically control cookies through your browser settings. Disabling cookies may affect some features of the Services.

9. Children’s privacy

Our Services are directed to businesses and adult professionals, not to children. We do not knowingly collect personal information from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date at the top. In some cases, we may also provide additional notice. Your continued use of the Services after changes means you accept the revised Privacy Policy.

11. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

BTR PRP
1303 W Valencia Dr, #338
Fullerton, CA 92833 USA
Email: [email protected]